FAQ
How is my wine delivered? Where in Laos do you deliver wine? When can I expect to get my wine delivered? Find these answers and many more in our Frequently Asked Questions below.
You can create an account free of charge, by click here.
If you have no further use for your customer account, you can deactivate your customer account at any time.
We will be happy to deactivate your customer account for you. Simply send us a message.
You can update and change your data at any time.
Log-in and click on "My account".
Update the relevant information.
Click on "Update information" and your updates are saved.
You can update and change your data at any time.
Log-in and click on "My account".
Update your password.
Click on "Update information" and your updates are saved.
You can always recover your password, by clicking on "Forgot password" on your log-in page.
Select the wines you want and click on "Add to cart".
Click on the cart icon and you will get to your selection and can make changes, if needed.
Once satisified, you can continue to check-out by clicking on "Checkout".
Enter your personal information, alongside the delivery and billing address.
After pressing the button "Proceed to payment method" you can now select from several payment options: Credit card, BCEL QR code or cash on pick-up.
In the last step you will find an overview of your order to ensure everything is in order.
A voucher can also be redeemed at this point.
You can find a specific wine by using our search and filter function.
You can find these under the navigation point "Buy wines".
We try to order our wines as they're being sold. However, should you face an out of stock situation, we have a trick for you
Go to your wine in question
Click on the product
Click on "Inform me when this product is back in stock"
You will automatically recieve an email once we have the product back in stock
You can also keep your self up to date by subscribing to our newsletter. Click here to subscripe.
Note
Special offers and time limited discounts may not be a part of our regular offerings.
For special requests, please contact us directly.
Once you've selected your favourite products, you can start the check-out process.
On your cart page, click "Enter a promo code".
Enter your promo code/voucher.
Click "Apply".
If your code is valid, your order summary is updated accordingly.
If you wish to cancel an order you open the communication box "Let's Chat!" in the right corner and write your order details.
Once we have received your request, we cancel your order.
Click here to find our return policy.
Log-in to our account
On your account page, click on "My Orders"
Note
Only registered users can see their order history.
We do not have a minimum or maximum order quantity. However, a delivery charge of 20,000kip will be applicable for purchases below 600,000kip.
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You can find invoices for previous orders on your "My Orders" page
We attaches the greatest importance to your data. In the course of your order, you will be asked to submit personal and financial data. This is data that we need to process your order and deliver it to you.
All personal data are treated confidentially and in accordance with the relevant legal regulations, in particular those of the Federal Data Protection Act (BDSG).
To secure your financial data, namely during payment transactions, we uses the latest encryption techniques (Secure Socket Layer (SSL)). SSL is a recognized standard protocol that guarantees secure data exchange.
All data shared by you is transmitted to us in encrypted form.
To update your delivery address for an incmoing order, please contact us via the communicaiton box "Let's Chat!" in the right hand corner.
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Orders above LAK 600,000 (60 USD) all enjoy free shipping.
Orders below LAK 600,000 have a 100,000 (10 USD) shipping fee.
Orders completed before 12:00 will be delivered same day, if wanted.
Orders completed after 12:00 will be delivered the following day.
Our delivery times are between
Yes. During check-out, add our desired date as a note.
To keep cost down and service up, delivery is handled by our own professional drivers.
Deliveries are only being made to Vientiane captal area.
For special requests, please reach out to us.
On your order dashboard, you can see the current status of our order.
Yes, as soon as possible, contact us.
Note
For late address changes, we try to deliver same day as originally planned, but in case that is not possible, your order will come the following day.
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We pack all orders very carefully. All orders will be packed in custom packaging to maximise protection from sun, heat and damages.
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Your wishlist is your very own list of wines.
You can use your wistlist as a list of wines you'd like to try out or wines, you'll like to keep for later.
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Yes. We accept BCEL QR OnePay.
You can pay via What'app or on delivery. If you like to pay on What's App, we'll send you the QR code.