Shipping & Returns

Shipping Policy

Shipping methods vary to destination. We aim to deliver all orders purchased before 12:00PM noon Lao time to be delivered within the same day after 12 will be next working day.

We pack orders as soon as the order is received. Prepared parcels are shipped at 1pm from our warehouse in Vientiane and is transported with own courier.

Area of delivery

We ship all products including beer, wine, cider, spirits and other products containing alcohol to Vientiane Capital only.

 

Missed deliveries

In case of missed deliveries, we offer one (1) free delivery attempt. Please contact customer service to schedule re-delivery. For 2 failed delivery attempts, we charge an surcharge of 40.000 KIP per attempt.

Pick up point

All orders can be made to pick-up. Orders can be picked up in our opening hours. Pick-up orders needs to be marked as pick-up during ordering process.

Cancellation & Return

Orders can be cancelled and/or edited before 12:00 noon of the same order date, otherwise, the cancellation and/or editing cannot be made.

Order purchased shall be checked by Customer before accepting the product. The rejection and return can be made only if a physical damage to the product is found at the delivery.